For the approximately 20% of U.S. residents who speak a language other than English at home, navigating daily life can be challenging — especially in the workplace. Employees with limited English proficiency (LEP) can face significant communication barriers, making it hard to fully understand company policies, request necessary accommodations, or access their rights under state and federal laws. In this article, Kristin Quinlan, CEO of Certified Languages International, explores how incorporating language access policies into HR practices can prevent communication breakdowns. She also outlines actionable steps that HR teams can take to reduce liability and create a more positive, inclusive workplace by using professional language services.
