Video Remote Interpreting
Deliver effective communication through MERFi®, CLI’s proprietary VRI platform. MERFi connects you with high-quality video and audio remote interpreters, but with the customizations, reliability, and flexibility your staff needs to feel supported and successful.
Video remote interpreting connects you with professional interpreters through a secure video platform, enabling real-time communication across language differences. Unlike on-site interpreting services that require advanced scheduling and physical presence, remote interpreting provides immediate access to language support whenever you need it.
With CLI’s video remote interpreting services, you gain the visual connection crucial for effective communication while eliminating travel time and costs. The professional interpreters we work with appear on screen within seconds, ready to facilitate clear, accurate conversations between you and your customers or patients with a non-English language preference.
Help your staff, providers, or agents better serve non-English-speaking communities, backed by us — your partner in language access. MERFi is HIPAA compliant, secure, and available in 230+ spoken languages and American Sign Language (ASL).
A user-friendly interface makes connecting to a video interpreter easy.
Product releases, bells and whistles, and integrations will all have one goal in mind — improving your interpreting experience.
In the event your interpreter drops from your session, MERFi will automatically attempt to reconnect you to the same interpreter.
How It Works
No custom equipment required. All you need is a laptop, desktop, smartphone, or tablet with a camera and a high-speed internet connection.
Enter your access code to sign into the CLI video interpreting web address.
Fill in the requested info and select your language.
Upon connection, the video interpreter will appear. Your conversation can begin.
CLI provides around-the-clock access to professional interpreters in 230+ languages, using the audio option within MERFi. The languages we currently offer on video include:
Exceptional communication means an exceptional experience.
CLI works with skilled interpreters who have experience in your industry. We specialize in healthcare, insurance providers, financial services, and more.
Interpreters are available whenever you need them, usually within seconds. You can quickly connect with remote video interpreters while avoiding the hassle and delays of scheduling on-site interpreting services.
Access qualified interpreters without having to hire a full-time team of interpreters.
At CLI, we offer industry-specific interpretation services for a variety of industries:
Industry terms, expressions, and jargon don’t always translate easily from one language to another. By working with experienced interpreters with specialized knowledge of your field, you can ensure your message is conveyed with precision and clarity.
We make sure that our interpreters aren’t just fluent between languages, but actually possess a deep working knowledge of industry terminology. We carefully select the right interpreters, ensuring that you get the most accurate interpretation possible.
Certified Languages International is an ideal choice for businesses needing secure, accurate language services across 230+ languages, with experienced interpreters and proprietary technology ensuring quality communication and reliable service for a wide range of industries.
Certified Languages International provides fast and easy access to professional interpreters with video remote interpreting (VRI) services. We carefully select interpreters with knowledge of your industry and ensure they can provide effective communication between parties who speak different languages. Every interpreter must pass a stringent assessment that demonstrates their experience and accuracy.
With our expertise, you get full-time support from qualified interpreters, minimizing call times and potential for liability.
CLI isn’t just a provider of interpreter services — we are advocates fighting for the greater good of comprehensive language access. Our team is committed to empowering LEP individuals to make informed decisions about their lives.
Access to language services is a basic human right. That’s why we work to remove language barriers by providing quality interpreters, offering high-touch, customized telephone and video solutions, and supporting legislation that elevates the interpreting industry.
Industry Standards Explained The language services industry is rapidly evolving with artificial intelligence, and professionals are responding by developing clear standards. SAFE AI (Stakeholders Advocating for Fair and Ethical AI in Interpreting) Task Force formed in 2023, bringing together interpreters, translators, language access advocates, service providers, and professional associations, to address this shift. Their mission is […]
Testimonial
Yes, CLI’s video remote interpreting platform is fully HIPAA compliant and built with the highest security standards.
Our MERFi platform operates on a private, encrypted network that protects all communications and meets stringent healthcare privacy requirements. We work with only qualified interpreters that are HIPAA certified and bound by strict confidentiality agreements, ensuring your sensitive information remains protected during every video remote interpreting session.
The cost of video remote interpretation varies based on your organization’s call volume and language mix. CLI charges by the minute for VRI services, eliminating the need for minimum fees or travel expenses associated with in-person interpreters. This pay-as-you-go model makes professional language support more accessible and cost-effective for organizations of all sizes.
Get In Touch
Contact us today to set up a free demo with one of our account executives.
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