As the insurance industry becomes increasingly customer-centric and digitally driven, clear communication with diverse customers is more important than ever. For insurance companies, language translation services are critical for ensuring accessibility, compliance, and customer satisfaction across different linguistic and cultural backgrounds.
75% of people said they’ll purchase from a company again if they offer customer care in their language.
The main difference between interpretation and translation lies in the medium: interpretation deals with spoken or signed language in real time, while translation deals with written text. Interpreters convert spoken or signed words from one language into another during live communication. Translators convert written text from one language into another, taking more time and using tools like translation memories.
CLI’s insurance translation specialists handle member communications, policies, marketing materials, claim forms, accident reports, and regulatory and compliance documents.
We exclusively work with native speakers with deep industry expertise and cultural fluency, ensuring translators understand your business and the nuances critical to precise translation.
Since 1996, we’ve provided quality translations for organizations across the U.S. that need to communicate effectively with their communities. Your documents deserve more than word-for-word translation. Each project receives individual attention from professionals who understand your industry’s specific requirements and terminology.
Whether you’re in property and casualty, life and annuity, or health insurance, we understand your needs and compliance requirements. CLI’s translation team follows strict quality standards to ensure your translations meet all necessary requirements. Beyond insurance, we also provide HR translation services and other business translation services for organizations across various industries.
Every translated document is overseen by a dedicated project manager and uses two separate linguists — one for translation and one for proofing.
Our translation team follows a multistep QA process: (1) translation, (2) editing, and (3) proofreading (TEP). Documents are translated, proofed, formatted, and proofed again to ensure accurate translations.
Our goal is to make document translation as seamless as possible. You’ll receive a file that is fully formatted and ready to publish.
We work with all industry-standard document files, including the Adobe Suite (such as Photoshop, InDesign, and Illustrator), the Microsoft Office Suite (such as Word, PowerPoint, and Excel), PDFs, WordPerfect, and Quark.
We maintain strict security protocols, including signed confidentiality agreements, HIPAA compliance, and secure file transfer systems. We can accommodate specific security requirements for sensitive materials.
A certified translation includes a signed statement attesting to accuracy and completeness. Courts, government agencies, and legal organizations often require certified translations for official documents. We provide this attestation upon request.
Most standard documents are completed within 2–4 business days, depending on the complexity, length, and language pair. Expedited service is available for urgent requests. We’ll provide a specific timeframe with your quote.
Our multistep process includes translation by industry-specific linguists, review by a second qualified translator, and final quality checks for accuracy, terminology, and formatting. This ensures consistently high-quality translations.
Translation rates vary by language and are priced per word. Each project receives a customized estimate. The per-word price includes full TEP (translation, editing, proofreading), basic typesetting, and project management. Additional formatting is charged hourly and quoted upfront.
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