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Category: Healthcare/Medical Interpreting

Person holding a blue pen writing out a list of translated coronavirus resources
  • Healthcare/Medical Interpreting

Free Multilingual Coronavirus Resources

In late February at a press briefing, officials from the Centers for Disease Control and Prevention (CDC) addressed concerns and answered questions about novel coronavirus (or COVID-19). CDC spokesperson Benjamin Haynes stated that it’s not a matter of “if” the new virus will see community spread throughout the United States, but “when.” And indeed he […]

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A call center manager coaches a call center agent who looks triumphantly at a computer monitor. They both wear headsets.
  • Healthcare/Medical Interpreting

Get Ready for CMS Call Center Monitoring in 3 Easy Steps

3 easy steps to get you ready for CMS call center monitoring. With a little help, a 5 star rating is within your reach.
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  • Healthcare/Medical Interpreting

Why Video Interpreting Is Perfect for Small Clinics

Clinics are using video remote interpreting to overcome language barriers & deliver quality healthcare to their patients. Why more providers are relying on VRI.
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  • Healthcare/Medical Interpreting

As Telemedicine Ramps Up, Hospitals Need to Keep Language Access in Mind

With telemedicine on the rise, find out how healthcare providers can stay compliant by including video remote interpreting with their services.
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Three women sitting on a couch looking at their laptops. They are working together and smiling.
  • Healthcare/Medical Interpreting

3 CMS Call Center Monitoring Resources You Need to Know

Get the breakdown on what CMS call center monitoring is all about, and what you need to know to be prepared for test calls.
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Close-up of headset and computer an interpreter uses for video or phone sessions in healthcare
  • Healthcare/Medical Interpreting

Which Is Better for Healthcare: Video or Phone Interpreters?

Find out the benefits of both video and telephone interpreting, and how to know which is best for your interaction in healthcare.
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Black, white, and green telephone receivers used for medical interpreting
  • Healthcare/Medical Interpreting

Telemedicine and Interpreting Share Roots in the Telephone

Telemedicine and the telephone seem like opposites — one more modern, the other a relic — but the two share a history with language access in common.
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A bronze statue of Lady Justice
  • Healthcare/Medical Interpreting

Lack of Translated Discharge Instructions from Hospital Sparks Lawsuit from Patient

Healthcare providers may find themselves in legal trouble for not providing required language services to patients. Find out why it pays to be compliant.
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A female physician seeing a patient via a telehealth appointment. She's using a laptop and is wearing a white lab coat and stethoscope around her neck.
  • Healthcare/Medical Interpreting

3 Reasons Why Providers Need to Embrace Remote Interpreting in Healthcare

Telehealth is hot, hot, hot, so these 3 reasons to ensure remote interpretation is incorporated into your practices shouldn't surprise you.
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Three mobile devices used for interpreting services and telehealth
  • Healthcare/Medical Interpreting

The Importance of Language Access to Telehealth Utilization

When telehealth (or telemedicine) utilization spreads from coast to coast, you need to be ready with your language access program plan in hand. Here's why.
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Doctors in hospital hallway where LEP patients are seen
  • Healthcare/Medical Interpreting

Speaking of Your Health: Communication and The Affordable Care Act

How Language Access Amplifies the Efficacy of Other ACA Related Programs Whatever happens with the Affordable Care Act (ACA), it’s time for us to take a look at the law and all the programs tied to it, determine what worked, and figure out how the successful features of the law can be further integrated into […]

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