2024 Outlook: What You Need to Know about Language Access

A doctor and patient smile as they work with a video interpreter on a tablet.

What can your organization expect in 2024 when it comes to communicating with patients in their language of choice? As language access continues to be compounded by a lack of federal funding, CEO of Certified Languages International, Kristin Quinlan, highlights what teams need to know in the year ahead. From AI development in language access to shifting language demands in the U.S., this article details everything needed to enable better communications in 2024 and beyond.

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Healthcare systems can get the best of both worlds (the efficiency of remote + the personal touch of on-site) by setting up an internal call center for staff interpreters.
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Kristin Quinlan offers practical advice for businesses that work with customers who have a non-English language preference on how to create a language access plan.