The limited English proficient (LEP) community needs language access in banking. How do you reduce barriers to attract and serve your LEP community? Here are some ideas you can implement quickly. Make it easy to bank with you by making a connection The simple fact is this: 20% of people in the U.S. speak a […]
“Lenders and servicers must be required, not merely encouraged, to respond to the needs of LEP consumers with concrete steps to increase access to written and oral assistance. Without action, LEP consumers will continue to face significant barriers in achieving homeownership and saving their homes when they face hardship.” — Nicole Cabañez, Skadden Fellow at […]
Right now we’re wishing we had a crystal ball to help us forecast 2023. Instead, we’ll have to rely on our industry data and expertise to predict what’s ahead for the language industry. So we asked CLI pros in Interpreter Services, Interpreter Recruitment, Operations . . . all the way up to our CEO. Here’s […]
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