Industry Standards Explained The language services industry is rapidly evolving with artificial intelligence, and professionals are responding by developing clear standards. SAFE AI (Stakeholders Advocating for Fair and Ethical AI in Interpreting) Task Force formed in 2023, bringing together interpreters, translators, language access advocates, service providers, and professional associations, to address this shift. Their mission is […]
Artificial intelligence (AI) speech translation promises to break down language barriers, but its effectiveness and reliability are still up for debate. While these systems leverage advanced machine learning and speech recognition technologies, they can struggle with nuances, context, and cultural differences, leading to errors and misunderstandings. As AI technology continues to evolve, the question remains […]
The limited English proficient (LEP) community needs language access in banking. How do you reduce barriers to attract and serve your LEP community? Here are some ideas you can implement quickly. Make it easy to bank with you by making a connection The simple fact is this: 20% of people in the U.S. speak a […]
Financial transactions are daunting; supplying translated banking documents for your limited English proficient (LEP) customers is the single best thing you can do to help them do business with you. LEP consumers face unique challenges in accessing financial products, understanding financial documents, and resolving issues with financial institutions.”— Consumer Financial Protection Bureau (CFPB) In short, […]
“Lenders and servicers must be required, not merely encouraged, to respond to the needs of LEP consumers with concrete steps to increase access to written and oral assistance. Without action, LEP consumers will continue to face significant barriers in achieving homeownership and saving their homes when they face hardship.” — Nicole Cabañez, Skadden Fellow at […]
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